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Should you need any help you can reach us at 757-357-0135
Mon-Thurs 9:30am to 7pm EST
Friday 9:30am to 5pm EST
Closed Weekends

My item is unopened and unused.

Unopened and unused products returned for credit to your credit card will be subject up to a 20% restocking fee. Merchandise must be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion. Should the original order been received with FREE shipping promo, the customer will be responsible for the original freight amount.

Unopened and unused products returned for in-store credit will not be subject to any restocking fee. The only thing that would not be given store credit is the shipping cost in the event the order received Free Shipping. However, merchandise must still be returned complete with all the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion.

Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box will be subject to additional restocking fees at our discretion.

Paintball guns

Some high end paintball guns may not be returned to us. If the gun has been used, all repairs will be handled exclusively by the manufacturer If you have a question as to whether the gun you are purchasing falls under this category, it will be noted in the gun's description. Part of the cost of these products includes warranty service from these experienced and qualified companies. If you send us your gun and we determine that we cannot accept it, we will contact you and either return it to you or forward it to the manufacturer for repair. At your expense.

How do I return my product?

If you need to return something to us, you must first obtain a Return Authorization number. Returns received without an RA number can be delayed several days and may be returned to you.

I apologize that your item(s) was not to your satisfaction. Please follow the below steps to obtain a return authorization number for your item and I will make every effort to get this corrected.
 
How to receive a return authorization number:

  • Log in to your account (be sure to use the same email address from when you placed the order
  • Click on “Order History”  (this will appear next to the login area once you have successfully logged in
  • Click on the order number from which the item was purchased
  • Click on   "return items from this order"
  • Select the item you need to return
  • Select a reason for the return from the drop down menu
  • Explain the issue, defect or other with the item chosen for return
  • Click on continue

You will be given a return authorization number and specific instructions on returning the item.

A return authorization number does not guarantee that your item will be refunded/exchanged in the manner in which you expect.  All returns will be analyzed upon arrival, compared to the reason for return given in your return request, compared with any notes as to the issue/defect or other that was also given in your return request, then compared to our return policy for that return item.

Should you have any questions with the return process, you may email me direct to Shannon@firstcallpaintball.com


How do I exchange a product?

We will automatically issue a credit for all items returned. If you wish to exchange the product you received for a different product, we will gladly place a new order for the replacement product for you. You then have two options for exchanging: we can either charge the new order and ship out the replacement item immediately-we would then credit you for the returned item once it arrives in our warehouse. You can also request that we hold the replacement order for you until the returned product arrives. If you choose this option, your card will be credited for the returned product and charged for the replacement product on the same day. If we have shipped you the correct item and you are returning it for exchange, you will be responsible for shipping charges. Please call us at 757-357-0135 before returning any items so we can issue you a return authorization number.

If we have shipped you the incorrect item, we will credit you for return shipping . However, any freight charges to be credited must be authorized by the customer service rep prior to the RA being issued. All Shipping charges over $6.99 will be issued in the form of Store Credit.

I received the wrong product.

To report an incorrectly shipped order, please call immediately at 757-357-0135. Customer Service will only be handled if reported within 5 business days of receipt of your package.

The exchange process for incorrect items shipped is as follows: when you return the incorrect item to us, we will credit your card back the full purchase price that was paid for the originally ordered item. We will also set up a new order for the correct item to be shipped out-since your card is credited back when the incorrect item is returned, we will have to charge your card for the reordered item. We can charge your card for the new order and ship out the correct item immediately; we would then credit you for the returned item once it arrives in our warehouse. No restocking fees will apply. You can also request that we hold the replacement order for you until the returned product arrives, this way no charges to your card are done.

If we have shipped you the incorrect item, we will cover the shipping costs on the reorder for the same shipping method that was originally ordered. For example, if you ordered 3-Day Select shipping on the original order, we will cover the costs of 3-Day Select shipping on your reorder.

We will gladly upgrade your shipping on the reorder to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new shipping method and the original shipping method. If you have opened and used the incorrect item that was shipped to you, we may not be able to accept your return. If we do accept the return, a restocking fee to be determined upon our receipt of the product will apply.

When you return the incorrect item to us, we will credit you for return shipping as agreed to by the Customer Service rep when your received your RA number. We will not reimburse return shipping charges if an expedited shipping method is used. We will only issue return shipping credit if the item is sent via a standard shipping method such as UPS Ground or USPS Parcel Post.

I received someone else's order.

In the event that you receive someone else's order, please contact us at 757-357-0135 for an Return Authorization (RA) number to return the items.